Creating a safe workplace is priority for the Department. Everyone has a right to be safe at work and return home in the same mental and physical state or better than when you left. Unfortunately despite good risk management and safe work practices, incidents can happen at work and workers compensation may apply.
On this page
Reporting an incident
Click here to report an incident
Making a claim for workers compensation
- Get treatment (including obtaining a workers compensation medical certificate)
- Tell us what happened – verbally or email your manager and then lodge an incident report
- We will explain to you your right to make a workers compensation claim – within 14 days of you telling us about your injury, but you don’t have to wait for this you can make a claim straight away
- Complete the Injured Workers Details section by either digitally filling in the workers compensation claim form (then print and sign it by hand) or print and fill in the form by hand.
Do not complete the Employer's Detail section
Extra stuff:
You need to lodge your workers compensation claim within 6 months of the date of the occurrence of your injury.
You need to let us know your Primary Treating Medical Practitioner (PTMP) as soon as you can.
What happens next
- People and Culture will review the claim information and discuss with your manager / supervisor.
- We will contact you and talk you through the process
- We will send off all the required information to JLT (our funds administrator)
Things we have to do
- Inform JLT within 3 days that we have received your claim and forward it within 5 days
- Start making payments immediately
- We have to make a decision whether to accept or dispute the claim within 84 days
Things you need to do
- Provide up to date workers compensation medical certificates to People and Culture as soon as you receive them
- Let us know if you change your doctor (PTMP)
Assessment of claims
Claims are considered by People and Culture consulting with management to determine if the injury/illness falls within the parameters of what can be claimed under the Act.
If we need to gather any additional information we have 84 days to do this before we accept or dispute a claim. This is often referred to as ‘pending’ a claim.
However we only have 28 days to dispute the payment of medical expenses.
If you make a claim for diagnosed Post-Traumatic Stress Disorder (PTSD), in the absence of evidence to the contrary, it is considered that your employment contributed to a substantial degree to that injury.
You will receive written notice from the Department if your claim is disputed. This notice will explain the reasons for the decision to dispute your claim.