We will:

• Respect confidential information and deal with it appropriately.
• Avoid and manage conflicts of interest.
• Acknowledge a customer’s input and explain the impact it has had on our decisions.

We won't

• Ignore what our customer wants.
• Go into important conversations unprepared.
• Waste our customer’s time.

How can I apply this to my Team?

• Can your team recognise a (perceived) conflict of interest that could affect their work?
• Review your processes – only ask clients for the information you need.
• Can you share client information with other teams? Do other teams have information they could share with you?