We will:

• Make sure that people who contact us have a positive experience and get answers to their questions.
• Be aware of what the rest of the department does so we can refer customers to the right area straight away.
• Have clear referral tools and pathways.
• Maintain a good website and online presence that’s easy to navigate and up to date.

We won't

• Say “I can’t help you” and end the conversation there.
• Keep passing a customer around the system.

How can I apply this to my Team?

• How do you get feedback from your clients? How could you change this?
• Update GDS and Locator on iConnect so that people can find your team. Keep it updated!
• Do you share clients with other teams? How can you cooperate?
• Do other State Growth teams know what you do? If they don’t, they can’t direct clients to you