Dependable and collaborative
We will:
- Work in partnership with our customers.
- Be clear about our purpose when we engage. ·
- Involve our customers in the policy, program and regulation development process whenever we can.
We won't
Create unrealistic expectations or fail to manage them.Say we’re consulting when we’re just providing information.How can I apply this to my Team?
- Planning a new service or reviewing a process? How can you involve clients to develop and test it?
- Do you have standard timescales? Why not share them with clients so they know what to expect.
Dependable and collaborative Clear and accessible communication
